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View salary and benefits informationManages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and profess more...
Manages and directs a sales force to achieve sales and profit goals within a region. Manages multiple districts within a region and adjusts sales goals and procedures as appropriate for each district. Designs and recommends sales programs and sets short- and long-term sales strategies. Evaluates and implements appropriate new sales techniques to increase the region's sales volume. Collects relevant competitors' market information to increase sales volume and market share. May recommend product or service enhancements to improve customer satisfaction and sales potential. Typically requires a ba more...
Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource more...
The Manager of Regional Sales manages multiple districts within a region and adjusts sales goals and procedures as appropriate for each district. Manages and directs a sales force to achieve sales and profit goals within a region. Being a Manager of Regional Sales evaluates and implements appropriate new sales techniques to increase the region's sales volume. Designs and recommends sales programs and sets short- and long-term sales strategies. In addition, Manager of Regional Sales collects relevant competitors' market information to increase sales volume and market share. May recommend produc more...
Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of more...
Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is generally independent more...
Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is closely managed. Works more...
Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Assesses training effectiveness and defines future needs by reviewing and analyzing staff performance me more...
The Regional Branch Support Manager conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Being a Regional Branch Support Manager may require a bachelor's degree. Provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. In addition, Region more...
The Regional Sales Strategic Manager manages multiple districts within a region and adjusts sales goals and procedures as appropriate for each district. Manages and directs a sales force to achieve sales and profit goals within a region. Being a Regional Sales Strategic Manager evaluates and implements appropriate new sales techniques to increase the region's sales volume. Designs and recommends sales programs and sets short- and long-term sales strategies. In addition, Regional Sales Strategic Manager collects relevant competitors' market information to increase sales volume and market share. more...
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